COVID-19 Vaccine Assistance – YNH Fair Brunswick School

Before I book your appointment, I need to ask you a few questions. Are you currently in quarantine due to a COVID-19 exposure, or currently ill with COVID-19 like symptoms (fever, nasal congestion, new loss of taste or smell, runny nose, sore throat, conjunctivitis (red eye), shortness of breath, new headaches, body aches, nausea/vomiting, diarrhea, or severe fatigue), or have you received a vaccination in the past 2 weeks?*

Yes
No

And have you tested positive for COVID-19 in the last 4 weeks? Or have you received antibodies as part of COVID-19 treatment in the past 90 days?*

Yes
No

Do you give us permission to share your information with the provider?*

Yes
No

I am afraid we can not book an appointment without sharing your information with the provider.

Unfortunately, the healthcare provider has indicated that due to this you will need to wait 2 weeks to receive your vaccine. We ask that you call back then to schedule an appointment.

The healthcare provider has indicated that if you have been diagnosed with COVID-19 recently, you must wait 4 weeks or more after your initial COVID-19 positive test. And, if you recently received antibodies as part of your COVID-19 treatment, the provider recommends that vaccination should be deferred by at least 90 days after treatment.

Okay, let’s see about getting your appointment booked. Is this an appointment for your first dose?*

Yes
No

Agent Instructions:
Ask caller if they received first dose at this same location.
If no, refer caller to try and book appointment at the location where they received first dose.
If yes, refer caller to Yale's hotline at 1-833-275-9644 for assistance with making/changing 2nd dose appointment.

Agent Instructions:
1. Navigate to Patients tab in Appt Plus www.appointmentplus.com
Search for client (by last name or phone number) to see if the client already exists in Appt Plus.
2. If caller already has a profile in Appt Plus, check to ensure they don’t already have a first dose appointment scheduled. If they do, ask them if they can keep that existing appointment or if they want to cancel it.
3. If caller does not have a profile in Appt Plus, navigate back to the calendar to search for the first available appointment that will work for the caller. Once a date/time is found, click the (+) to complete the patient profile info and book the appointment. **First dose appointments cannot be booked more than 20 days in the future. Appointments for the next day cannot be made after 4pm EST. And NO booking of same-day appointments is allowed. IMPORTANT: Please read the spelling of the caller's first name, last name and date of birth back to the caller to ensure accuracy. All patient details must be correct.

CLOSING SCRIPT:
Your appointment is booked with Yale New Haven Health at Brunswick School at 1252 Kings Street in Greenwich. This is not a drive-thru site, so you will need to be able to get out of your vehicle and walk into the building.
Please bring an ID with you to the appointment – a photo ID if possible, and wear a face mask or covering. If you are Phase 1a, please also bring proof of employment like a badge or pay stub.
You should wear a short sleeve top for a more comfortable vaccine administration experience.
When you arrive at the vaccine clinic you will be asked to read the Emergency Use Authorization Fact Sheet for the specific vaccine you will be getting, and give consent to receive the vaccine.
You’ll receive an email confirmation for this appointment if you have an active email address and a text reminder, if you have consented to receive text messages.
Please arrive at your scheduled appointment time and be prepared to remain on site after the vaccine for 15-30 minutes to ensure your safety. At your visit, someone will assist you in making an appointment for your second dose.
Remember, this appointment is only for you – we are not accepting patients without an appointment.

Call Disposition*

First Appointment Set
Appointments Changed
Other

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COVID-19 Vaccine Assistance – YNH Fair Brunswick School