COVID-19 Vaccine Assistance – Hartford Dunkin Donuts Park

Before we begin, I need to ask if you are currently living in Hartford?*

Yes
No

Before I book your appointment, I need to ask you a couple of questions. Are you feeling sick today or have you received any vaccinations in the last 2 weeks?*

Yes
No

Do you give us permission to share your information with the provider?*

Yes
No

Are you currently on the blood thinner Coumadin or Warfarin?*

Yes
No

If caller answers YES, please tell them to bring their current INR in order to be vaccinated.

Are you currently in chemotherapy?*

Yes
No

If caller answers YES, please tell them to bring a note from their provider stating they can be vaccinated.

I am afraid we can not book an appointment without sharing your information with the provider.

Phone appointments at this location are currently only available for individuals living in Hartford. Can we look at some alternate locations for you?

Unfortunately, the healthcare provider has indicated that it is not advised for you to receive the vaccine at this time. They are asking that you wait two weeks and then call back to schedule an appointment.

Okay, let’s see about getting your appointment booked. Is this an appointment for your first dose?*

Yes
No

Agent Instructions:
1. Ask caller if they received first dose at this same location. If no, refer caller to try and book appointment at the location where they received first dose.
If yes, ask whether they booked their first appointment through VAMS or through us at the CT Vaccine Appointment Assist Line.
If they booked first appointment through VAMS, they need to try and book second appointment through VAMS.
If they booked first appointment through us at the Assist Line, refer back to the site for a second appointment.

Agent Instructions:
1. Navigate to Patients tab in Appt Plus www.appointmentplus.com
Search for client (by last name or phone number) to see if the client already exists in Appt Plus.
2. If caller already has a profile in Appt Plus, check to ensure they don’t already have a first dose appointment scheduled. If they do, ask them if they can keep that existing appointment or if they want to cancel it.
3. If caller does not have a profile in Appt Plus, navigate back to the calendar to search for the first available appointment that will work for the caller. Once a date/time is found, click the (+) to complete the patient profile info and book the appointment. **First dose appointments cannot be booked more than 20 days in the future. Appointments for the next day cannot be made after 5pm EST. And NO booking of same-day appointments is allowed. IMPORTANT: Please read the spelling of the caller's first name, last name and date of birth back to the caller to ensure accuracy. All patient details must be correct.

CLOSING SCRIPT:
Your appointment is booked with the City of Hartford’s Health Department at Dunkin’ Donuts Park, 1214 Main Street in Hartford. There is parking across the street from the stadium, and if you’re a Hartford resident, you can get a free ride by calling Hartford 311 (860-757-9311) Monday through Friday 8:30am-4:30pm. This is not a drive-thru site, so you will need to be able to get our of your vehicle and walk into the building.
Please arrive at your scheduled appointment time no earlier than 20 minutes prior and be prepared to remain on site after the vaccine for 15-30 minutes to ensure your safety. You will receive your second dose appointment the following week via phone
We recommend you wear a short sleeve shirt under your jacket, that gives us easy access to your upper arm, just below the shoulder.
For the safety of you and others please do not come to our vaccine clinic if you are feeling ill anytime in the 24 hours before your appointment.
Please remember to bring your insurance card with you. If you do not have an insurance card, that's okay, it will not prevent you from getting the vaccine.
Remember, this appointment is only for you – we are not accepting patients without an appointment. If you have friends/family who are interested and eligible to receive the vaccine, please have them call us at 1-877-918-2224.

Call Disposition*

First Appointment Set
Appointments Changed

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COVID-19 Vaccine Assistance – Hartford Dunkin Donuts Park