COVID-19 Vaccine Assistance – Cornell Scott Columbus

Before I book your appointment, I need to ask you a couple of questions. Are you feeling sick today or have you received any vaccinations in the last 2 weeks?*
- Yes
- No
Do you give us permission to share your information with the provider?*
- Yes
- No
I am afraid we can not book an appointment without sharing your information with the provider.
Unfortunately, the healthcare provider has indicated that it is not advised for you to receive the vaccine at this time. They are asking that you wait two weeks and then call back to schedule an appointment.
Okay, let’s see about getting your appointment booked. Is this an appointment for your first dose?*
- Yes
- No
Agent Instructions:
1. Ask caller if they received first dose at this same location. If no, refer caller to try and book appointment at the location where they received first dose.
If yes, tell caller that they need to schedule or modify their second dose appointment directly through Cornell Scott Hill Health Center. They can call the office at 203-503-3000 for assistance cancelling, rescheduling, or booking their second dose appointment.
2. Under 'Call Disposition', check 'Other' and write "Referred to provider" in the text box.
Agent Instructions:
1. Navigate to Patients tab in Appt Plus www.appointmentplus.com
Search for client (by last name or phone number) to see if the client already exists in Appt Plus.
2. If caller already has a profile in Appt Plus, check to ensure they don’t already have a first dose appointment scheduled. If they do, ask them if they can keep that existing appointment or if they want to cancel it.
3. If caller does not have a profile in Appt Plus, navigate back to the calendar to search for the first available appointment that will work for the caller. Once a date/time is found, click the (+) to complete the patient profile info and book the appointment. **First dose appointments cannot be booked more than 20 days in the future. Appointments for the next day cannot be made after 6pm EST. And NO booking of same-day appointments is allowed. IMPORTANT: Please read the spelling of the caller's first name, last name and date of birth back to the caller to ensure accuracy. All patient details must be correct.
CLOSING SCRIPT:
Your appointment is booked with Cornell Scott Hill Health Center at their Columbus Avenue location, which is at 428 Columbus Ave, New Haven, CT 06519. This is not a drive-thru site, so you will need to be able to get out of your vehicle and walk into the building. You can park in the lot adjacent to the building. Please bring an ID and an insurance card, if you have one.
You’ll receive an email confirmation for this appointment if you have an active email address and a text reminder, if you have consented to receive text messages.
Please arrive at your scheduled appointment time and be prepared to remain on site after the vaccine for 15-30 minutes to ensure your safety. At your visit, someone will assist you in making an appointment for your second dose.
Remember, this appointment is only for you – we are not accepting patients without an appointment. If you have friends/family who are interested and eligible to receive the vaccine, please have them call us at 1-877-918-2224.
Call Disposition*
- First Appointment Set
- Appointments Changed

Agent note: do not book any first appointments past 6 October 2021

United Way Forms

COVID-19 Vaccine Assistance – Cornell Scott Columbus