COVID-19 Vaccine Assistance – Bristol Hospital

Before I book your appointment, I need to ask you a few questions. Are you feeling ill, have you had a positive COVID test within the last 90 days, and have you received a vaccine in the last 14 days or do you expect to receive one in the 14 days after your appointment?*
- Yes
- No
Do you give us permission to share your information with the provider?*
- Yes
- No
I am afraid we can not book an appointment without sharing your information with the provider.
Unfortunately, the healthcare provider has indicated that due to this you will need to wait 2 weeks to receive your vaccine. We ask that you call back then to schedule an appointment.
Okay, let’s see about getting your appointment booked. Is this an appointment for your first dose?*
- Yes
- No
Agent Instructions:
1. Ask caller if they received first dose at this same location. If no, refer caller to try and book appointment at the location where they received first dose.
If yes, ask whether they booked their first appointment through VAMS or through us at the CT Vaccine Appointment Assist Line.
If they booked first appointment through VAMS, they need to try and book second appointment through VAMS.
If they booked first appointment through us at the Assist Line and the site did not book their second appt for them while they were at their first appt, then continue.
2. Navigate to Patients tab in Appt Plus (www.appointmentplus.com) to search for the caller and see if they already have an appt scheduled for their second dose. If not, proceed with booking second dose appointment -- ask if Pfizer (book as close to 21 days, but not earlier, from their first appt) or Moderna (books as close to 28 days, but not earlier, from their first appt).
Agent Instructions:
1. Navigate to Patients tab in Appt Plus www.appointmentplus.com
Search for client (by last name or phone number) to see if the client already exists in Appt Plus.
2. If caller already has a profile in Appt Plus, check to ensure they don’t already have a first dose appointment scheduled. If they do, ask them if they can keep that existing appointment or if they want to cancel it.
3. If caller does not have a profile in Appt Plus, navigate back to the calendar to search for the first available appointment that will work for the caller. Once a date/time is found, click the (+) to complete the patient profile info and book the appointment. **First dose appointments cannot be booked more than 20 days in the future. Appointments for the next day cannot be made after 6pm EST. And NO booking of same-day appointments is allowed. IMPORTANT: Please read the spelling of the caller's first name, last name and date of birth back to the caller to ensure accuracy. All patient details must be correct.
CLOSING SCRIPT:
You’ll receive an email/text confirmation for this appointment if you have an active email address or can receive text messages. The staff at the clinic will help you make an appointment for your second dose when you are at your first dose appointment.
Please arrive to the hospital vaccine clinic, located at 41 Brewster Road, at your scheduled time. They will not be able to honor your appointment outside of a 15 minute before or after window.
Parking is available in the visitor lot across the street of our main entrance or you may use free valet services if you have a disability.
For the safety of you and others please do not come to our vaccine clinic if you are feeling ill anytime in the 24 hours before your appointment.
Please wear loose clothing to be able to receive the vaccine. After you receive your vaccine, you will be asked to sit in our observation area for 15-30 minutes. Please bring a valid ID and insurance card the day of your appointment.
Remember, this appointment is only for you – we are not accepting patients without an appointment. If you have friends/family who are interested and eligible to receive the vaccine, please have them call us at 1-877-918-2224.
Agent Only: Call Disposition*
- First Appointment Set
- Appointments Changed
- Other
Number

Agent note: do not book any first appointments past 6 October 2021

United Way Forms

COVID-19 Vaccine Assistance – Bristol Hospital